Imagine building a home, meeting with the architect and having that first conversation about your dreams and goals for the house. Then the architect returns with some plans for you to review. You open the drawings and what he’s rendered is the complete landscaping design for your entire property.
“What about the house?” you ask. “What about the bedrooms, the kitchen, how the structure is built? What about how we’ll use the house, the materials and content we want inside the house? What about all that?”
The architect looks at you and waves his hand. “Oh, we’ll get to all that stuff later, but look at these great bushes I want to plant up your driveway. Are they cool or what!!??” At this point, you are probably going to bean the architect and go find someone else a little more qualified.
Every day I see this scenario played out with business websites. The first concern is always about the look of the site, the graphics, the pictures. All the landscaping. But what about your structure? Your information architecture? What thought have you given to how people will use the site, how you’ll track performance, and give the visitors to your site the experience and information they need to move forward in the buying cycle? [Read more...]
